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      • 6293 – Troubleshooting and Supporting Windows 7 in the Enterprise – Official Microsoft Course

      6293 – Troubleshooting and Supporting Windows 7 in the Enterprise – Official Microsoft Course

      User Avatar
      aktina
      Windows Client
      Free
      Windows-client
      • Course Overview
      • Course Outline
      • Course Arrangements
      • Costs
      Introduction
      This course is designed for Information Technology (IT) professionals who have experience with Windows XP and Windows Vista who work as Windows 7 Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments. The goal of this training is to enable these individuals to support the Windows 7 operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment.
      This course helps candidates prepare for Exam 70-685, the final requirement for the Enterprise Desktop Support Technician (EDST) professional credential.
      By the course’s end, students will have been exposed to the process of establishing and using a troubleshooting methodology, and the EDST job role and responsibilities. Additionally, students will be exposed to various troubleshooting tools and techniques that enable them to address the following Windows 7 issues in an enterprise network environment:
      • Startup
      • Group Policy
      • Hardware and device driver
      • Performance
      • Network connectivity
      • Remote connectivity
      • User profile and logon
      • Security
      • Applications
      Audience
      The primary audience for this course is the Enterprise Desktop Support Technician (EDST) providing Tier 2 support. The secondary audience for this course is the Desktop Support Technician (DST) in an Upper MORG Organization. EDSTs are experienced IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. EDSTs must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs while adhering to business and technical requirements and constraints. EDSTs are primarily responsible for the maintenance and support of PC desktops, installing and testing line-of-business applications on end-user computers, and physically making changes to user desktops or re-images as required. EDSTs have used previous versions of Microsoft Windows desktop operating systems and may have experience with Microsoft Windows Server operating systems. Their job requires them to keep their skills and knowledge current with new versions and updates of technology as defined by the business environment. They use EMS/PowerShell scripts for routine tasks and bulk operations. They conduct most server management tasks remotely by using Terminal Server or other administration tools installed on their local workstations.
      At Course Completion
      After completing this course, students will be able to:
      • Describe the processes of establishing and using a troubleshooting methodology, and define the EDST job role and responsibilities.
      • Troubleshoot startup issues on a Windows 7 computer.
      • Troubleshoot client-configuration failures and Group Policy object (GPO) application issues.
      • Troubleshoot hardware device, device driver, and performance issues.
      • Troubleshoot network connectivity issues.
      • Troubleshoot remote connectivity issues.
      • Troubleshoot logon and resource access issues.
      • Troubleshoot security system issues, such as Encrypting File Systems (EFS) BitLocker Drive Encryption, and file permissions.
      • Troubleshoot operating system and applications issues.
      Prerequisites
      In addition to their professional experience, students who attend this training should already have the following technical knowledge:
      • Networking fundamentals, including TCP/IP/User Datagram Protocol (UDP), Domain Name System (DNS)
        • Microsoft Active Directory principles and management
        • Microsoft Windows Server 2008 fundamentals
        • Microsoft Windows Client fundamentals
      • Fundamentals of using the 2010 Microsoft Office system or the 2007 Microsoft Office system
      Students who attend this training can meet the prerequisites by attending the following courses, or obtaining equivalent knowledge and skills:
      • Course 6292A: Installing and Configuring Windows 7 Client
      • Course 6420B: Fundamentals of Windows Server 2008
      CoursesMicrosoft TechnicalWindows Client6293 – Troubleshooting and Supporting Windows 7 in the Enterprise – Official Microsoft Course
      • MODULES 9

        • Lecture1.1
          Implementing Troubleshooting Methodology 30 min
        • Lecture1.2
          Troubleshooting Startup Issues 30 min
        • Lecture1.3
          Using Group Policy to Centralize Configuration 30 min
        • Lecture1.4
          Troubleshooting Hardware Device, Device Driver, and Performance Issues 30 min
        • Lecture1.5
          Troubleshooting Network Connectivity Issues 30 min
        • Lecture1.6
          Troubleshooting Remote Connectivity Issues 30 min
        • Lecture1.7
          Troubleshooting Logon and Resource Access Issues
        • Lecture1.8
          Troubleshooting Security Issues 30 min
        • Lecture1.9
          Troubleshooting Operating System and Application Issues 30 min
      City
      Nicosia
      Dates and Times
      On Demand
      Duration (Hours)
      21
      Location
      20 Louki Akrita street, 2064 Strovolos
      (behind Kykko secondary schools)
      City
      Limassol
      Dates and Times
      On Demand
      Duration (Hours)
      21
      Location
      22 Griva Digeni Avenue, 3106 Agios Nikolaos
      (200 m. from the roundabout, near Agios Nikolaos church)

      ParticipationCourse Manual
      Official Course 6293Official - digital
      Amount€575,00€114,00
      VAT€205,00€38,95

      • Course Overview
      • Course Outline
      • Course Arrangements
      • Costs
      Free
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      LEMESOS (LIMASSOL)

      22 Griva Digeni Avenue, 1st floor 3106 Agios Nikolaos (200 m. from the roundabout, near Agios Nikolaos church)

      LEFKOSIA (NICOSIA)

      20 Louki Akrita street, 2064 Strovolos (behind Kykko secondary schools)

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